FAQ

ORDERS:

CONTACT US:

501-920-7678

WHAT IF I NEED TO MODIFY MY ORDER?

- IF YOU WOULD LIKE TO MODIFY YOUR ORDER, PLEASE EMAIL shop@parkerpostboutique.com ONCE YOUR ORDER HAS BEEN PREPPED FOR SHIPPING, IT CANNOT BE MODIFIED.

I RECEIVED A DAMAGED PRODUCT. WHAT SHOULD I DO?

- PLEASE EMAIL US AT shop@parkerpostboutique.com AS SOON AS YOU RECEIVE YOUR ORDER.

HOW CAN I CHECK THE BALANCE ON MY GIFT CARD?

- IF YOU WOULD LIKE TO CHECK THE BALANCE ON YOUR GIFT CARD, EMAIL US AT shop@parkerpostboutique.com

AN ITEM I WANT IS SOLD OUT. WHEN WILL IT BECOME AVAILABLE AGAIN?

- IF AN ITEM IS LISTED AS SOLD OUT, IT IS UNAVAILABLE FOR PURCHASE AT THAT TIME. YOU CAN EMAIL US FOR A RESTOCK REQUEST AND IN THE EVENT WE GET THIS ITEM BACK IN STOCK, WE WILL REACH OUT WHEN IT IS AVAILABLE. HOWEVER, THIS IS NOT GUARANTEED.

I HAVE ORDERED THE WRONG ITEM/SIZE BY MISTAKE. CAN I EDIT MY ORDER?

- UNFORTUNATELY, WE ARE NOT ABLE TO CHANGE OUT THE ITEMS ONCE YOU RECEIVE THE NOTIFICATION THAT THE ORDER HAS BEEN FULFILLED. HOWEVER, IF YOUR ORDER HAS NOT YET BEEN FULFILLED EMAIL shop@parkerpostboutique.com AND WE’LL DO OUR BEST TO UPDATE YOUR ORDER.

SHIPPING:

WHEN WILL MY ORDER SHIP?

- ORDERS ARE SHIPPED WITHIN 1-2 BUSINESS DAYS, PENDING AVAILABILITY AND CREDIT CARD VERIFICATION. DURING SEASONAL SALES, ORDERS SHIP WITHIN 3-4 BUSINESS DAYS. PLEASE NOTE ORDERS PLACED WITH EXPEDITED SHIPPING ON FRIDAY AFTER 3:30PM EST. WILL NOT SHIP UNTIL MONDAY.

YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH TRACKING INFORMATION ONCE YOUR ORDER SHIPS. IF YOU DO NOT RECEIVE A SHIPPING CONFIRMATION EMAIL WITHIN 4 BUSINESS DAYS, PLEASE CONTACT shop@parkerpostboutique.com. PLEASE NOTE, WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS.

WHERE DOES MY ORDER SHIP FROM?

- ALL ORDERS ARE SHIPPED FROM OUR SHOP IN LITTLE ROCK, ARKANASAS

MY TRACKING INFORMATION STATES THAT MY ORDER WAS ALREADY DELIVERED BUT I HAVE NOT RECEIVED IT. WHAT DOES THIS MEAN?

- ONCE YOUR ORDER HAS BEEN FULFILLED AND DELIVERED TO THE INTENDED LOCATION STATE ON YOUR ORDER PARKER POST IS NOT RESPONSIBLE FOR STOLEN, MISPLACED, OR LOST PACKAGES. PLEASE FEEL FREE TO REACH OUT TO THE CARRIER WITH THE TRACKING NUMBER YOU RECEIVED AND THEY WILL ASSIST YOU IN FINDING YOUR PACKAGE. 

MY ITEM NEEDS TO SHIP INTERNATIONALLY, DO I NEED TO PAY CUSTOMS OR TAXES?

ITEMS SHIPPED OUTSIDE OF THE UNITED STATES MAY BE SUBJECT TO DUTIES, TAXES, HANDLING OR OTHER MISCELLANEOUS CHARGES WHICH HAVE BEEN DEFINED BY THE COUNTRY OF IMPORT. THESE FEES ARE NOT INCLUDED IN THE COST OF YOUR ORDER. PARKER POST WILL NOT BE HELD RESPONSIBLE FOR ANY INTERNATIONAL COSTS THAT MAY OCCURS. PLEASE CHECK WITH YOUR LOCAL CUSTOMS BEFORE PLACING YOUR ORDER.

RETURNS:

HOW DO I RETURN AN ITEM FROM MY ORDER?

- ALL RETURNS NEED TO BE SHIPPED TO 17809 CHENAL PKWY STE G103, LITTLE ROCK,ARKANSAS

WE ACCEPT ITEMS IN NEW CONDITION WITH THE ORIGINAL TAGS ATTACHED FOR A STORE CREDIT ONLY WITHIN 30 DAYS OF YOUR ORDER BEING DELIVERED.

IF AN ITEM IS NOT RETURNED IN ACCEPTABLE CONDITION (STAINED, ODOROUS, TORN, ETC) A 40% RESTOCKING FEE WILL BE DEDUCTED FROM YOUR STORE CREDIT.  

HOW LONG WILL IT TAKE TO RECEIVE MY REFUND AFTER I SHIPPED MY RETURN?

- THE RETURN PROCESS TYPICALLY TAKES 5-10 BUSINESS DAYS FROM THE DAY THE ORDER IS DELIVERED BACK TO US. WE WILL SEND A CONFIRMATION EMAIL ONCE YOUR RETURN IS PROCESSED, AND YOU WILL RECEIVE YOUR STORE CREDIT IN THE FORM OF AN E-GIFT CARD.

I AM IN THE LITTLE ROCK AREA. CAN I DROP OFF MY RETURN IN PERSON?

- YES, WE CAN PROCESS YOUR RETURN IN STORE. COME BY, WE WOULD LOVE TO SEE YOU.

SALE:

CAN I RETURN ITEMS PURCHASED ON SALE?

- YES, FOR STORE CREDIT ONLY AS LONG AS THE ITEM WAS NOT MARKED AS "FINAL SALE" 

CAN I RETURN FINAL SALE/CLEARANCE ITEMS?

- ITEMS MARKED FINAL SALE CANNOT BE RETURNED OR EXCHANGED, NOR CAN STORE CREDIT BE RECEIVED.

FIT AND SIZING:

HOW DO I KNOW WHAT SIZE WILL FIT ME BEST?

- OUR SIZE GUIDE CORRESPONDS WITH THE SIZING OF EACH GARMENT.  WE TRY TO INCLUDE A DESCRIPTION FOR EACH ITEM, BUT IF YOU HAVE ANY PARTICULAR QUESTIONS PLEASE EMAIL shop@parkerpostboutique.com AND WE WILL HELP YOU FIND YOUR CORRECT SIZE.